Burlington Paving Company Limited has instituted this policy to become compliant with the Accessibility for Ontarians with Disabilities Act, 2005.  This standard establishes our policy for customer service as it applies to persons with disabilities. 


Roles and Responsibilities:

Management of Burlington Paving Company Limited is responsible for ensuring that our staff members are trained as to how to effectively interact with a person with a disability.   Further, BPC will make every reasonable effort to ensure that policies, practices and procedures are consistent with the principles of independence, dignity, integration and equality of opportunity.  This training shall take place at orientation and be refreshed at our mandatory annual safety training meeting held prior to start up in the spring.  It is the responsibility of each staff member and sub-contractor to adhere to our Accessibility for Ontarians with Disabilities Standard.



It is the responsibility of the estimating department to establish if any persons engaged in obtaining our services; require assistance do to a disability.  Once established management will ensure that any devices necessary to interact with said person will be in place.  Management will ensure that proper documentation regarding facility disruption is forwarded to our client requesting that persons with disabilities are properly notified of the disruption.  Any communication relating to persons with disabilities will be sent to BPC’s office controller for proper documentation and follow up.  All staff and agents of BPC will treat each and every person they come into contact with while acting on behalf of BPC in a professional manner and with the utmost respect.


Disability means,

a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and , without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,

b) a condition of mental impairment or a developmental disability,

c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,

d) a mental disorder, or

c) an injury or disability for which benefits were claimed or received under the insurance plan established under the workplace Safety and Insurance Act, 1997



Each spring safety start up meeting the management team will ensure that the procedure outlined for dealing with persons with disabilities will be reviewed and updated with all staff members.  Prior to the spring meeting the Safety Co-coordinator will review BPC policy’s and ensure compliance with regulations.


Training / Implementation:

The Access ON Accessibility Standard for Customer Service Training Resource will be used as our training guide.


Evaluation and Continual Improvement

BPC as a group will discuss and develop our Accessibility Standard for Customer Service at our annual closing meeting.  Developmental suggestions will be incorporated if deemed necessary by our annual spring start up meeting.


Reference Materials:

                        Access On – Accessibility Standard for Customer Service – Training Resource

                        Accessibility for Ontarians with Disabilities Act , 2005